Refunds & Returns

Quality Guarantee

High Spirits guarantees the authenticity of every product we sell. All items are 100% genuine and stored and transported in climate-controlled conditions.

When We Accept Returns

• The product is refused and returned at the point of delivery, before the delivery agent leaves.
• The product received is materially different from what was ordered.
• The product is found to be damaged upon receipt.

We are unable to accept returns of alcoholic beverages once a delivery has been completed and signed for.

Cancelled or Rejected Orders

If High Spirits cancels an order due to stock unavailability, the order is marked as cancelled and any eligible refund is processed automatically.

For scheduled or express deliveries, if we are unable to reach you, the order may be automatically cancelled and may not be refundable.

How Refunds Are Processed

Refunds are issued using one of the following methods, at High Spirits' discretion or your preference where offered:

• Card refund, processed back to your original card via the Network International payment gateway.
• Wallet credit, added to your High Spirits Wallet for use on a future order.
• Offline refund, recorded manually for cash or Card-on-Delivery orders where a card refund is not applicable.

Approved refunds are processed within 7 to 10 working days of approval. If a cashback amount was earned on the refunded order, the corresponding cashback is deducted from your Wallet.

How to Request a Refund

Contact our customer care team with your order number and, where relevant, photographs of the item. Our team will review your request, confirm the outcome, and process any approved refund to your original payment method, Wallet, or offline as applicable.

This Refund & Returns Policy should be read together with our General Terms & Conditions, Delivery Information, and Privacy Policy.